“What the dog saw: And other adventures”

Perception is a powerful tool, especially the perception of someone else. Nonetheless, when individuals fail, it is often because they did not align their initiative with a collection of individual viewpoints. What the Dog Saw

 

Malcolm Gladwell (2009) highlights that individuals view similar situations from a variety of standpoints. Cultural background, geographical location, geopolitical affiliation, and other life experiences  shape the way we view everyday challenges. Thus, it is paramount to understand challenges from a multitude of viewpoints in order to capture full utility from an event.

“We have to learn that sometimes a poor performance reflects not the innate ability of the performer but the complexion of the audience…” “How we behave at any one time, evidently, has less to do with some immutable inner compass than with the particulars of our situation.”

Gladwell (2009) emphasizes the importance of viewing a situation from a dog’s point of view. Nevertheless, he brings this argument towards the centerfold of the book. Examples from “The Pitchman”, “The Ketchup Conundrum”, and “John Rock’s Error” lead the reader to understand the value of what your audience visualizes. You will have to read the book to learn more about these fascinating perspectives.


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Michael Shull inspires people to turn strategy into measurable results by connecting vision to the work that truly matters. He believes that the best ideas come from those closest to the work and focuses on creating conditions where teams are not afraid to try new things, learn quickly, and grow. He also encourages people to challenge the status quo and rethink policies and procedures that were designed for conditions that no longer exist. His perspective on improvement was shaped early in his career in restaurants, broadened in construction, and evolved across government and nonprofit sectors, including healthcare, transportation, and tourism. Today, he leads the Continuous Improvement Program at Denver International Airport and founded The Organizational Improvement Habit in 2009 to share ideas that spark learning, inspire reflection, and drive action.

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